Microsoft 365
Microsoft 365 covers email, calendars, files, meetings, and Office apps. Premium adds more advanced identity and device management.
Review date
How Microsoft 365 presents the product
Microsoft describes tools for communication, files, desktop work, and the administration of users and devices.
- Company emphasis
- Outlook, Teams, OneDrive, Office applications, identity, device controls, and administration.
- Useful for
- Learning what the product offers and choosing what to test with sample information.
- Evidence boundary
- This is first-party marketing material. It does not independently verify plan access, security, privacy, accessibility, exports, contracts, or practice fit.
Evidence and sources
What the documentation review covers
Public vendor information and linked customer reviews last checked on .
$7
Business Basic user / month$160
five Business Premium with Copilot seats4.6/5 · 5,799 reviews
G2Documentation reviewed
Trial + contract checks remainEvidence boundary
Use the research to choose what to test next.
Vendor documentation and outside reviews are starting evidence—not hands-on approval, security or compliance certification, or a purchase recommendation.
Practice fit
What might fit your practice?
Reasons to shortlist
- Mature identity, device, email, and file controls
- Desktop and browser productivity apps
- Good fit for organizations already using Microsoft
Things to check carefully
- The administration tools are powerful and can take time to learn
- Check exactly what each license and package includes
- Decide how SharePoint, Teams, and OneDrive will be used, and who manages retention
Security and administration
Ask to see it work.
Use fictional information for the trial and keep real client and staff details out. Ask the vendor to demonstrate the plan you are considering and review the exact contract.
MFA
DocumentedWhere your license includes Conditional Access, test it. Also check separate admin accounts, access recovery, and removing a departing person’s device.
Roles & permissions
Trial checkIn the plan you are considering, check access for owners, clinicians, administrators, billers, and supervisors. Test what happens when someone leaves.
Data exports
Trial checkTest mailbox, OneDrive, SharePoint, Teams, and audit exports across the exact licenses.
Account deletion
Contract checkGet written answers on closing the account: how long data and subprocessor copies remain, when they are deleted, and whether you retain access.
Backup / restore
Contract checkWrite down what the service keeps, how recycle bins work, and whether you will use a separate backup service.
Accessibility
Trial checkTest web, desktop, and mobile workflows with the assistive settings your team uses.
Administrative controls
Trial checkCheck who manages settings, who can read the audit history, how roles change, how to escalate a support issue, and how to remove a departing user.
DocumentedSupported by current first-party material.
Trial checkObserve it in an authorized trial using sample information.
Contract checkConfirm it in the exact agreement or BAA.
Pricing and reviews
Work out the cost for your team.
Start with the published price. Add the users, features, support, and services your practice would need.
Business Basic $7; Business Standard with Copilot $23.50; Business Premium with Copilot $32 per user/month, paid yearly
Microsoft changed commercial packaging in July 2026. Teams, Copilot, commitment term, and no-Teams variants change the comparison; confirm the exact SKU.Independent review starting points
G24.6/5 · 5,799 reviewsRead recent positive and critical reviews, especially from people doing work like yours. A rating alone cannot tell you whether the product will fit.
Contract and demo record
Five questions worth getting in writing.
- Which features, roles, storage, usage, support, and security controls are included in this exact plan?
- What can we export without vendor help, in which formats, and what would be missing?
- How are backups tested, and how would we request a restore after an error or incident?
- What happens to our data, subprocessor copies, and account access after termination?
- Which accessibility standards and test results cover owner, staff, and client workflows?